Refund and Return Policy
Effective Date: 7/7/26
At Aime Dieu, all of our products are made to order. We take pride in the quality of our products. Due to the custom nature of our items, all sales are final, except in cases where a product is defective or damaged upon arrival.
Reporting a Defective Product
If you receive a defective product, you must notify us within 7 days of delivery.
To submit a claim, please email us at:
📧 shop@aimedieu.com
Include the following:
- Your order confirmation email
- Clear photos of the defective item
Claims submitted without these details may not be eligible for resolution.
Resolution Options
For approved defective items, you may choose one of the following:
- Free replacement of the same product
- Refund in the form of store credit IF a free replacement cannot be provided
All replacement shipping costs will be covered by Aime Dieu.
Customer Responsibility
Claims must be made within 7 days of delivery
All other sales are final. This includes:
- Wrong size
- Misspelled custom text
- Change of mind
If you have made a spelling mistake, we will try our best to correct your mistake. We can not be held liable if we did not correct a spelling mistake properly.
We do not offer refunds, returns, or replacements for customer errors, including but not limited to typographical errors, spelling mistakes, or incorrect verse references submitted at the time of purchase.
We are not responsible for lost or delayed packages due to incorrect addresses. (See our Shipping Policy for full details)
Custom Text Refusals & Cancellations
Because our apparel products are entirely custom-made to order based on user submissions, we maintain a strict No Cash Refunds policy once an order has been successfully submitted to our system.
- Automated Translation Optimization: In accordance with our Automated Translation & Typography Optimization Policy, any custom order submitted utilizing modern copyrighted book translations (such as NIV, ESV, NLT, etc.) will be automatically updated to its closest modern Public Domain equivalent (such as the WEB translation) prior to entering production. No cash, credit card, or store credit refunds will be issued for minor word-string variations resulting from these necessary compliance conversions, as your core scripture reference and primary spiritual message are fully preserved.
- Flagged Violations & Store Credit: If a custom order is completely flagged, rejected, or canceled by our production team due to text that cannot be optimized, contains profanity, or explicitly violates our core brand values, the order will be immediately halted prior to manufacturing.
- Automatic Store Credit: For completely canceled orders, the total transaction amount will be automatically converted into a non-expiring Store Credit Gift Card sent directly to your email address. In accordance with our custom garment rules, no cash, credit card, or original payment method refunds will be issued for violations of our submission terms.
Contact Us
For any questions about returns, refunds, or defective products, please contact:
📧 shop@aimedieu.com